1. GENERAL PROVISIONS
1.1. These Terms and Conditions of IRISIMO s. r. o., Bystrická cesta 5633/16A, 03401 Ružomberok, Business ID No: 46569014, registered in the Commercial Register of the District Court of Žilina, Section C, File no: 56258 / L (hereinafter referred to as the “Seller”), regulate the rights and obligations of the contracting parties arising from the Purchase Agreement concluded between the Seller and its customers or buyers (hereinafter referred to as the “Buyer”) through the irisimo.com online store.
1.2. The Buyer may contact the Seller using the following contact details:
IRISIMO s. r. o. Bystricka cesta 5633/16A 03401 Ruzomberok, Slovakia
2. INFORMATON REGARDING THE AGREEMENT’S CONCLUSION
2.1.In order to comply with all the national laws and regulations of the European Union, the Seller provides the Buyer with the mandatory information in this Article 2 of the Terms and Conditions, which the Seller is obliged to provide to the Buyer before concluding the Purchase Agreement:
2.1.1. The main characteristics of the goods. The Seller shall inform the Buyer of the main characteristics of the goods and the nature of the Service to the extent appropriate to the means of distance communication used, via the catalogue page of the website interface in accordance with clause 3.1 et seq. of these Terms and Conditions.
2.1.2. The company’s business name and registered office. The Buyer is informed of the company's business name and registered office in clause 0 of these Terms and Conditions.
2.1.3. Seller’s contact details. The Seller’s contact details, including telephone number, electronic address and postal address, are set-out in clause 1.2 of these Terms and Conditions.
2.1.4. Address for Claims. The Buyer is entitled to make a claim for goods or services, or to file a complaint or other submission at the address specified in the clause 1.2 of these Terms and Conditions, unless these Terms and Conditions provide otherwise.
2.1.5. The total price for the goods or services. Information on the price for the goods or Services, including value added tax, other taxes, duties and, in the case of goods or Services where the price cannot be determined in advance, the method of determining the price, including transport costs, delivery, postage, other costs or charges, or, if such costs or charges cannot be determined in advance, the method of determining such costs and charges, in the case where they are to be borne by the Buyer, can be found on the catalogue pages of the website interface in accordance with clause 3.1 et seq. of these Terms and Conditions.
2.1.6. Payment and delivery terms. Information concerning payment and delivery terms is set-out in article 4 of These terms and Conditions.
2.1.7. Buyer's right to withdraw from the Contract. Information on the Buyer's right to withdraw from the Agreement, including the related conditions, is provided in article 5 of these Terms and Conditions, including the withdrawal form and information on the costs of returning the goods, as well as the circumstances in which the Buyer is not entitled to withdraw from the Agreement.
2.1.8. Defective performance. Information on claims arising from defective performance, including information on how to assert such claims, is provided in articles 7 and 8 of these Terms and Conditions.
2.1.9. Warranty. Information on the existence and details of the warranty provided by the manufacturer or Seller, including information on the above-standard warranty, is set-out in article 8 of these Terms and Conditions.
2.1.10. Extended warranty. Information on the extended warranty applicable to any of the offered goods is set-out in Article 8.14 of these Terms and Conditions.
2.1.11. VIP Service. Information on the VIP Service, which relates to any of the goods offered is set-out in Article 8.15 of these Terms and Conditions.
2.1.12. Agreement duration and obligations under the Purchase Agreement. Information regarding the Agreement’s duration, as well as other information relating to the manner in which the Agreement is concluded, is set-out in article 3 of these Terms and Conditions, including information on the minimum duration of the obligations under the Purchase Agreement.
2.1.13. Obligation to provide advance payment. The Buyer is informed about the obligation to provide the performance in advance as an advance payment by the Buyer, including the related conditions, on the relevant catalogue page on the website interface in accordance with article 3 of these Terms and Conditions.
2.1.14. Technical security and compatibility. The Buyer is informed with regard to the functionality, including any applicable technical protection measures for the security of the electronic content, on the relevant catalogue page of the website interface according to article 3 of these Terms and Conditions, including the Claims Policy, which is located on the relevant sub-page of the Seller's e-shop; the same applies to the compatibility of the electronic content with hardware and software known or reasonably assumed to be known to the Seller.
2.1.15. Out-of-court dispute resolution. Information on out-of-court dispute resolution is provided to the Buyer in article 10 of these Terms and Conditions.
2.1.16. Storage of the Purchase Agreement. The Purchase Agreement is stored in electronic form with the Seller and the Buyer is entitled to request the text of the Purchase Agreement by written request sent to the contact details provided in article 1 of these Terms and Conditions.
2.1.17. Supervisory authorities A list of the supervisory authorities that control the Seller's business is set-out in the article 10 of these Terms and Conditions.
2.1.18. Proof of the Purchase Agreement’s conclusion. In accordance with the EU Directive (2000/31/EC) on electronic commerce and, where applicable, its national transpositions, the Seller informs the Buyer that proof of the Purchase Agreement’s conclusion between the Buyer and the Seller is the confirmation e-mail.
2.1.19. Language of the Purchase Agreement. The Purchase Agreement shall be drawn-up in a language selected by the Buyer in the website interface according to article 3 of these Terms and Conditions. The Buyer acknowledges that only the English version of the Terms and Conditions herein is legally binding, and translations of these Terms and Conditions are provided for Buyer's convenience only. In the event of a conflict between the original Terms and Conditions and the translation, the English language provisions of the Terms and Conditions shall prevail, unless otherwise specified for specific countries.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1. The presentation of the goods located on the website interface is of informative nature and the Seller is not obliged to conclude the Purchase Agreement regarding these goods.
3.2. The store’s website Interface contains information about the goods, including the prices of individual goods and the cost of returning goods if they cannot, by their nature, be returned by normal postal means. Prices of goods include the Value Added Tax and all the related fees. The goods prices will apply during the period of being displayed on the website interface. This provision shall not limit the possibility of the Seller to conclude the Purchase Agreement under individually stipulated conditions.
3.3. The website interface also contains information on costs related to packaging and delivery of goods. The information regarding the costs related to packaging and delivery of the goods listed on the store’s website interface shall apply only in cases where the goods are delivered within the European Union.
3.4. The Buyer shall fill in the order form on the website interface to order the goods. The order form contains particular information on:
3.4.1. Ordered goods (the ordered goods shall be “placed” by the Buyer into the electronic shopping basket on the website interface),
3.4.2. Payment methods for the Purchase Price of the goods, information on requested delivery methods of the ordered goods and
3.4.3. Information on costs related to goods delivery (hereinafter jointly referred to as the “Order”).
3.5. Prior to sending the Order to the Seller, the Buyer is provided with the possibility to check and change the information entered into the Order by the Buyer, also with regard to the possibility of the Buyer to detect and correct the errors arisen when entering the data into the Order. The Order is sent by the Buyer to the Seller by clicking on the button “ORDER”. The information entered into the Order are considered by the Seller as correct. Immediately after receiving the Order, the Seller confirms such receipt to the Buyer by electronic mail to the Buyer’s email address indicated in the User account or in the Order (hereinafter referred to as the “Buyer’s email address”).
3.6. Depending on the nature of the Order (goods quantity, the Purchase Price amount, anticipated transport costs), the Seller is always entitled to ask the Buyer to make an additional confirmation of the Order (for example by writing or by telephone).
3.7. The contractual relationship between the Seller and the Buyer is formed by delivering the acceptance of the Order which is sent by the Seller to the Buyer by email to the Buyer’s email address. Information on the duration of the Purchase Agreement, whether it is concluded for a definite or indefinite period, including other information relating to the duration of the Purchase Agreement, is provided on the catalogue page of the website interface.
3.8. The Buyer consents to the use of distance communication means when concluding the Purchase Agreement. The costs incurred by the Buyer when using the distance communication means in relation to concluding the Purchase Agreement (internet connection costs, telephone calls costs) shall be borne by the Buyer and these costs shall not differ from the standard rate.
4. DELIVERY AND PAYMENT CONDITIONS
4.1. The usual availability of the goods with their dispatch date is indicated for each item on the online store’s website. In case it is not indicated so the usual delivery time is 3-7 working days.
4.2. The display of goods on any site of the online store operated by the Seller is for illustrative purposes only. The weights, dimensions and other details of the goods contained in the Seller's catalogues, brochures and other documents posted on the Seller’s online store website are indicated by manufacturer and may differ from reality.
4.3. Unless the Seller and the Buyer agree otherwise in the Purchase Agreement, the Seller shall deliver the item to the Buyer according to the announced date indicated on the online store’s website, but no later than 30 days from the Purchase Agreement’s conclusion date. If the Seller has not fulfilled their obligation to deliver the item within the time limit referred to in the first sentence, the Buyer shall ask the Seller to deliver the item within an additional reasonable time limit. If the Seller fails to deliver even within this additional reasonable period, the Buyer is entitled to withdraw from the Agreement.
4.4. The Buyer shall take delivery of the goods at the place agreed by the Seller or their representative appointed to deliver the goods and the Buyer in the Purchase Agreement or otherwise at the time before delivery of the goods (hereinafter only the “Place”).
4.5. Upon taking over of the goods from the carrier, the Buyer is obliged to inspect the integrity of the goods packaging and notify the carrier immediately in the event of any defects. In the event that the packaging has been interfered with, indicating unauthorised entry into the consignment, the Buyer is not obliged to take over the consignment from the carrier. This shall not affect the Buyer's rights arising from the liability for goods defects and other Buyer's rights arising from the generally binding legal regulations.
4.6. The cost of postage is paid by the Buyer according to the method chosen in the shopping basket and according to the current prices for postage.
4.7. We offer several delivery methods:
4.8. The Buyer can pay for the ordered goods and any delivery costs by the following methods:
5. WITHDRAWAL FROM THE PURCHASE AGREEMENT
5.1. The Buyer acknowledges that it is not possible to withdraw, among others, from the Purchase Agreement for the delivery of goods that have been modified according to the Buyer's wishes or directly for them, or from the Purchase Agreement for the delivery of perishable goods and goods that have been irreversibly mixed with other goods after delivery, or from the Purchase Agreement for the supply of goods in closed packaging which the consumer has removed from the packaging and which cannot be returned for hygienic reasons, or from the Purchase Agreement for the supply of a sound or visual recording or a computer programme if the original packaging has been damaged.
5.2. Unless it concerns the case referred to in article 5.1 of the Terms and Conditions or another case where it may not be withdrawn from the Purchase Agreement, the Buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days as of the takeover of the goods and in case the subject-matter of the Purchase Agreement is several kinds of goods or supply of several parts, the time limit starts to run as of the date on which the last supply of the goods is taken over. Withdrawal from the Purchase Agreement shall be sent to the Seller within the time limit referred to in the previous sentence. For the withdrawal from the Purchase Agreement, the Buyer may use the template form provided by the Seller which is attached to the Terms and Conditions as an Annexe. The withdrawal from the Purchase Agreement may be sent by the Buyer, among others, to the Seller’s email address to firstname.lastname@example.org
5.3. In case of withdrawal from the Purchase Agreement according to article 5.2 of the Terms and Conditions, the Purchase Agreement is null and void from the beginning. The goods shall be returned to the Seller within fourteen (14) days as of the delivery of the withdrawal from the Purchase Agreement. If the Buyer withdraws from the Purchase Agreement, the Buyer bears the costs related to returning the goods to the Seller, even in case the goods may not be returned by the ordinary postal route due to its nature.
5.4. In case of withdrawal from the Purchase Agreement pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days as of the withdrawal from the Purchase Agreement by the Buyer in the same way as the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer already when returning the goods or in another way if the Buyer consents, and if the Buyer incurs no additional costs. If the Buyer withdraws from the Purchase Agreement, the Seller is not obliged to return the received funds to the Buyer prior to the Buyer returning the goods or proving that the goods have been dispatched to the Seller.
5.5. The Seller is entitled to unilaterally offset the claim for compensation of damage incurred to the goods against the Buyer's claim for refund of the Purchase Price.
5.6. In cases where the Buyer has the right to withdraw from the Purchase Agreement in accordance with article 5.2, the Seller is also entitled to withdraw from the Purchase Agreement any time until the moment of taking over of the goods by the Buyer. In such case, the Seller returns the Purchase Price to the Buyer without undue delay by transfer to the bank account determined by the Buyer.
5.7. Where the Buyer was provided with a gift together with the goods, the agreement of donation between the Seller and the Buyer is concluded with a resolutive condition that if the Buyer withdraws from the Purchase Agreement, the agreement of donation becomes ineffective regarding such gift and the Buyer is obliged to return the provided gift together with the goods.
5.8. Except as provided in Articles 5.1 and 5.2, the Seller will allow the Buyer to withdraw within twelve (12) months of purchasing the Goods. The Buyer is entitled to ask the Seller to replace the goods within the same period. The right under Article 5.8 of these General Terms and Conditions shall cease in the cases under Article 5.1 and also if the goods have been used, worn, show signs of wear and tear or do not contain all the accessories supplied therewith (particularly the box, warranty card, etc.). Further conditions for this extraordinary withdrawal are located on the Seller's website interface
5.9. The Buyer shall acquire the ownership title to the goods by paying the entire goods Purchase Price.
5.11. There is more information regarding the return HERE.
6. PERSONAL DATA PROTECTION
6.1. Information on how the Seller processes personal data can be found in the Personal Data Processing Policy document HERE.
7. RIGHTS AND OBLIGATIONS ARISING FROM DEFECTIVE PERFORMANCE
7.1. The rights and obligations of the contracting parties with regard to rights arising from defective performance shall be governed by the applicable generally binding legal regulations.
7.2. The Seller is liable to the Buyer that goods have no defects upon takeover. The Seller is particularly liable to the Buyer that at the time the Buyer takes over the goods:
7.2.1. The goods have the properties the Contracting Parties have stipulated and in the absence of such stipulation, the properties which the Seller or the Manufacturer described or which the Buyer expected given the nature of the goods and the advertising presented thereby,
7.2.2. the goods are suitable to be used for the purpose stated by the Seller or to which goods of this nature are usually used,
7.2.3. the goods quality or design corresponds to the agreed sample or model if such quality or design was determined on the basis of an agreed sample or model,
7.2.4. the goods have corresponding quantity, measurement or weight and
7.2.5. The goods meet the requirements laid down by legal regulations.
7.3. In case there is a defect within six months of takeover, the goods are presumed to have already been defective upon takeover.
7.4. The Seller has obligations arising from defective performance at least to the extent to which manufacturer´s obligations arising from defective performance exist. The Buyer is otherwise entitled to assert their rights arising from the defect which occurs in consumer goods within twenty-four months from the takeover. If the period for which the goods may be used is specified on the sold goods or their packaging, the instruction manual attached to the goods or in advertising in accordance with other legal regulations, the provisions on quality warranty shall apply. By the quality warranty, the Seller undertakes that the goods will be fit for use for the usual purpose for a certain period or that it will retain the usual properties. If the Buyer lawfully claims the defect towards the Seller, the time limit for asserting the right from the defective performance or the warranty period is suspended for the time during which the Buyer cannot use the defective goods.
7.5. The provisions set-out in the article 7 of the Terms and Conditions shall not apply to goods sold at a lower price due to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of second-hand goods to the defect corresponding to the degree of use or wear and tear that the goods had when taken over by the Buyer, or if this results from the nature of the goods. The Buyer is not entitled to the right arising from defective performance if the Buyer knew that the goods were defective before taking over them or if the Buyer caused the defect.
7.6. The rights arising from the liability for goods defects shall be asserted at the Seller. However, if the confirmation issued by the Seller regarding the extent of rights arising from the liability for defects designates another person to carry out repairs who is located at the Seller’s location or another place closer to the Buyer, the Buyer shall assert their right of repair against the person designated to carry out the repairs. Except in cases where another person according to the previous sentence is intended to carry out the repair, the Seller is obliged to accept the complaint at any business establishment in which acceptance of the complaint is possible with respect to the assortment of products or services to be sold or the Seller's registered office or place of business. The Seller is obliged to issue to the Buyer a written confirmation regarding the fact when the Buyer asserted the right, what is the subject of the complaint and claim settlement method is requested by the Buyer; confirmation regarding the date and method of the complaint’s settlement, including the confirmation on carrying out the repair and its duration, or written justification of the refusal of the complaint. This obligation applies also to the other persons designated to carry out the repair by the Seller.
7.7. The Buyer shall notify the Seller of the right they have chosen upon the notification of the defect or without undue delay thereafter. The Buyer may not change the choice made without the Seller’s consent; this shall not apply if the Buyer requested the repair of a defect that proves to be irreparable.
7.8. If the goods lack the properties specified in the Purchase Agreement, the Buyer may also require the supply of new goods without defects, unless it is disproportionate to the nature of the defect, but where the defect concerns only a component part of the goods, the Buyer may only request a replacement of that component part; if it is impossible, they may withdraw from the Agreement. If, however, it is disproportionate to the defect’s nature, in particular where the defect can be removed without undue delay, the Buyer has the right to have the defect removed gratuitously. Even where the defect is removable, the Buyer is entitled to have new goods supplied or the component part replaced if they cannot use the goods properly due to the repeated occurrence of the defect after the repair or due to a larger number of defects. In this case, the Buyer shall also have the right to withdraw from the Agreement. If The Buyer fails to withdraw from the Agreement or assert their right to have new defect-free goods supplied, their component part replaced or the goods repaired, they may require a reasonable discount. A Buyer also has the right to a reasonable price reduction where the Seller cannot supply to them with new defect-free goods, replace their component part or repair the goods, as well as where the Seller fails to provide for a remedy within a reasonable time or where such a remedy would cause substantial difficulties to the Buyer.
7.9. In case of assertion of a remediable defect, the Buyer is entitled to reimbursement of the costs reasonably incurred in exercising this right. However, if they fail to assert the right to compensation within one month after the time limit for claiming the defect has expired, the court shall not grant that right if the Seller invokes late assertion of the right to compensation.
7.10. Other rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's Claims Procedure.
8. CLAIMS PROCEDURE (DEFECTS LIABILITY, WARRANTY, CLAIMS)
8.1. The Seller is liable for defects in the goods within the meaning of the applicable regulations and the Buyer is obliged to file a claim with the Seller or a designated person. Information regarding the designated people and service points for warranty and post-warranty service is given in the warranty card or provided by the Seller to the Buyer on request by phone or e-mail.
8.2. The Buyer may request replacement goods instead of removing the defect or, if the defect relates to only a part of the goods, replacement of the part, provided that the Seller does not incur disproportionate costs in relation to the goods price or the severity of the defect.
8.3. The Seller may always replace the defective goods with faultless goods instead of removing the defect, provided that this does not cause serious inconvenience to the Buyer.
8.4. If the goods have a defect that cannot be repaired and that prevent the goods from being used properly as a non-defective item, the Buyer has the right to have the goods replaced or to withdraw from the Agreement. The same rights shall apply to the Buyer if the defects are removable, but if the Buyer cannot use the goods properly because of the recurrence of the defect after repair or because of a greater number of defects.
8.5. The Claims Procedure shall apply to goods purchased by the Buyer from the Seller in the form of the online store on the Seller's website.
8.6. The claims procedure concerning goods that can be delivered to the Seller begins on the date when all of the following conditions are cumulatively met:
8.6.1. delivery of the Claim Notice to the Seller,
8.6.2. delivery of the goods claimed by the Buyer to the Seller or a designated person,
8.7. the Seller or the designated person shall issue the Buyer with a confirmation of the asserted claim in a suitable form chosen by the Seller, e.g., in the form of an e-mail or in writing, whereby the Seller is obliged to precisely identify the claimed goods defects and once again instruct the consumer of their rights. If the claim is made by means of remote communication, the Seller is obliged to deliver confirmation of the claim to the Buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of the claim’s settlement; confirmation of the claim does not have to be delivered if the Buyer is able to prove the claim in another way.
8.8. The Buyer is entitled to decide which of their rights they exercise and is obliged to deliver the information regarding their decision to the Seller without delay. On the basis of the Buyer's decision which of their rights to exercise, the Seller or a designated person is obliged to determine the claim settlement method immediately, in more complex cases within 3 days as of the beginning of the claims’ procedure. After determining the claim settlement method, the Seller or the designated person shall settle the claim immediately; in justified cases, the claim may be settled later. However, it must not take more than 30 days from the date of the claim was asserted to settle the claim. After the time limit for settling the claim expires, the consumer has the right to withdraw from the Agreement or to replace the goods with new goods.
8.9. The Seller is not liable for defects in the goods:
8.9.1. if the goods defect is caused by the use of the goods in conditions which do not correspond to the natural environment of the goods in terms of intensity, humidity, chemical and mechanical influences,
8.9.2. if the defect in the goods is caused by unprofessional handling, operation or neglecting the maintenance of the goods,
8.9.3. if the goods defect has been caused by damage to the goods due to excessive strain or use contrary to the conditions set-out in the documentation or the general principles of normal use of the goods (defects caused by use of the watch contrary to the operating instructions or the principles of correct use),
8.9.4. if the defect is caused by damage to the goods caused by unavoidable and/or unforeseeable events,
8.9.5. if the goods defect has been caused by accidental destruction or deterioration of the goods,
8.9.6. if the goods defect has been caused by unprofessional intervention, damage by water, fire, static or atmospheric electricity or other force majeure events (e.g., damage to the machine due to failure to comply with waterproofing instructions),
8.9.7. if the goods defect is caused by intervention with the goods by an unauthorised person (unlawful intervention with the watch outside an authorised repairer).
8.10. The warranty period is 24 months from the goods delivery date, unless a different warranty period is specified for specific cases.
8.11. The warranty period shall be extended by the period during which the Buyer has been unable to use the goods due to warranty repairs.
8.12. In the case of an accepted claim, the Seller shall pay the costs of transporting the goods to the claim. For more information on the possibilities of transporting the goods for claim, please click HERE.
8.13. Scope of warranty:
8.13.1. Protect the watch from: crash, drops, shocks, sudden temperature changes, chemical influences, magnetic poles, water, if the watch is not marked as waterproof.
8.13.2. The warranty does not cover normal wear and tear caused by using the product. Before first use, the customer is obliged to read the operating instructions and warranty conditions. Defects caused by improper use are not covered by the warranty.
You can file a claim directly online in our system. You will receive further instructions after submission.
8.14. Extended, Extraordinary Warranty. Where particular goods are indicated within the catalogue page of the relevant website interface, the Seller provides the Buyer with an extraordinary extended warranty of 12 months which begins at the end of the standard warranty under Article 8 of this Agreement. The warranty in this paragraph covers the free repair of watches that no longer work due to manufacturing or material defects. This warranty is provided by Seller, not the manufacturer. The warranty under this paragraph does not cover normal wear and tear caused by the using the watch, particularly wear and tear in relation to the glass, case, bracelet or strap, or, where applicable, battery consumption. This warranty shall cease if the goods are tampered with by a third-party without the Seller's consent. Further terms and conditions are listed on the Seller's website interface
8.15. VIP Service. In the event that specific goods are indicated within the catalogue page of the respective website interface, the Seller provides the Buyer with VIP service, the detailed terms of which are indicated within the Seller's website interface
9. CHOICE OF LAW AND JURISDICTION
9.1.The Purchase Agreement and any legal relations arising or derived therefrom or derived, including issues concerning its formation and validity, shall be governed by Slovak Republic law, excluding any conflict rules. The choice of law referred to in the preceding sentence shall not deprive the Buyer, who is the consumer, of the protection provided by provisions of the law which cannot be contractually derogated from and which would otherwise apply in the absence of the choice of law under the provisions of Article 6 (1) of the Regulation (EC) No 593/2008 of the European Parliament and of the Council of June 17th, 2008 on the law applicable to contractual obligations (Rome I).
9.2.Relations that are not regulated by these Terms and Conditions or other documents, such as claims conditions , are governed by the relevant provisions of Act No. 40/1964 Z.z. (Coll.), the Civil Code, Act No. 22/2004 Z.z. (Coll.), on electronic commerce and on amendment and supplementation of Act No. 128/2002 Z.z. (Coll.), on State Control of the Internal Market in Matters of Consumer Protection and on amendment and supplementation of certain acts, as amended by Act No. 284/2002 Z.z. (Coll.), as amended, and Act No. 102/2014 Z.z. (Coll.), on Consumer Protection in sale by distance communication means.
10. DISPUTE RESOLUTION
10.1. Consumer complaints management shall be ensured by the Seller via the email email@example.com Notification on management of the Buyer’s complaint shall be sent by the Seller to the Buyer’s email address.
10.2. In the event of disputes between the Buyer and the Seller, the Slovak Republic courts shall have full jurisdiction to hear all disputes arising between the parties, unless otherwise provided by the relevant binding legal regulations.
10.3. According to EU legislation, all consumer buyers residing in EU countries are entitled to initiate, pursuant to Act No. 391/2015 Z.z. (Coll.), on Alternative Resolution of Consumer Disputes and on amendments and supplementation of certain acts, out-of-court resolution of their disputes with the Seller, in the event that the dispute in question has not been resolved directly. The competent body for the consideration of such proposals to initiate out-of-court dispute resolution is Slovenská obchodná inspekcia Bajkalská 21/A, PO Box No 29, 827 99 Bratislava 27, www.soi.sk.
10.4. According to EU Regulation No. 524/2013, consumer buyers are entitled to initiate out-of-court resolution of consumer disputes on the Internet via the ODR platform for online dispute resolution available at: (ec.europa.eu/consumers/odr). The contact point under the Regulation is the European Consumer Centre in Slovakia, Mlynské nivy 44/a 827 15 Bratislava, Slovak Republic, Tel: +421 905 528 477, e-mail: ECCNET-SK@ec.europa.eu.
10.5. In addition to the authorities referred to in this article 10, which supervise the Seller’s business activities and to which the Buyer may address their complaints, the competent authorities are the competent Municipal Office, the Department of Trade Business, the Council for the Protection of Personal Data of the Slovak Republic, the Antimonopoly Office of the Slovak Republic, abbreviated PMÚ SR and others.
11. FINAL PROVISIONS
11.1. If any of the provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision the meaning of which is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
11.2. The Purchase Agreement, including the Terms and Conditions, is stored by the Seller in the electronic form and is not accessible.
11.3. The Seller is not bound by any code of conduct vis-a-vis the Buyer.
11.4. The template form for withdrawal from the Purchase Agreement forms an Annexe to the Terms and Conditions.
11.5. The tax document (invoice) shall be sent to the customer electronically on the day the order is sent. The customer shall receive the warranty card physically as part of the consignment.
11.6. These Terms and Conditions come into effect on 01.01.2022